Extremely annoyed. © 2020 Trustpilot, Inc. All rights reserved. … Canada - All Cities - Ontario - Toronto, ON Area; United States - All Cities - Oregon - Portland, OR, US Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. Someone should start doing something about those scams. I ordered two large pantry units on Saturday afternoon. Then, about a day later, I received an email from another Aosom representative stating that it would take up to 15 business days (15 business days = 3 weeks) to get the missing parts. Aosom Reviews by Job Title. On arrival I noticed it was very small and flimsy. I contacted Amazon and had a conference call with Aosom about this problem. Learn More. Even though it was less than 3 months from the time it was delivered to us they wouldn't exchange it. I recently had questions about a potential purchase (offset umbrella) & needed to alter a delivery date and Adelina was excellent in getting me answers in a timely fashion and making sure my delivery request was followed. No idea why the reviews on their website are so favourable.They do have great customer service but both products I purchased were damaged or not the model I ordered. They took my money, but the awning never arrived. Product i bought was a preacher gym bench. I can't tell you how angry I am being ripped off by Aosom in this way. by Wu. Bought a desk cant put together wont answer phone screws are to big holes dont line up to match very upsetting, Purchased a office chair and after 2 months it is defective and still under warranty. the only response I got was to ship it back for a replacement. How many stars would you give Aosom CA? Amazing! They never responded. They just get the money and now it is your problem to get the correct item. However, I did not contract with UPS to deliver the awning - that was Aosom's choice, not mine. Very poor quality product. Aosom has quality products at awesome prices and free shipping. Bought a patio lounger and after less than ten uses the canvas completely split (was advertised to withstand up to 352 lbs and never had more than 2 small ppl on at one time). Canada - All Cities - Ontario - Toronto, ON, Canada Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. She still spoke very quickly. Aosom.com ranks 347th among Home Decor sites. Buy furniture online for home, office & garden; online shop beauty & sports gears, pet supplies, tools, toys & baby products. I ordered a walker. I opened the boxes. I still could not understand her. Again, I received no notification from Aruntha (at Aosom) regarding my suggestion/request.15. And this was during the COVID pandemic. Amazon decided to open an investigation on this "Aosom" company and deal with them internally. The company has been extremely unhelpful in their response and basically offered me no assistance. Now I must pay to send it back and incur a 20 restocking fee.They don't answer their phone and they don't return calls.Terrible business taking advantage of people during the pandemic. I paid them $1600+ for what I got, and I will tell you, it wasn't much! Its stock covers everything you need to have a good time, from outdoor fitness and biking equipment, to pet products, products for your garden and home, fitness products, massage products, and a great deal more. Fake reviews and Company has different names , and addresses which they change all the time . from Toronto, ON on October 12, 2020. It looks like the same thing is going to happen to the other arm. They told me to contact the company. Amazon also took care of me with a very sweet gesture. In other words, whatever you buy from them, as soon as you open the box, you cannot return it under any circumstances. What can we do now?Companies like this one should go bankrupt. July 10, 2018. English; French; German; Dutch; Portuguese; Spanish ; Italian; To filter reviews, Sign In or Register. Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. I'm still going to try to work something out, but I don't expect anything from them. - Toronto, ON, Canada Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. The instructions did not have words for the first four steps. She did not care that I could not understand her.Eventually, after asking her to repeat herself many, many times, I deciphered that I had to call a courier and I would be responsible for the return fee since it was a "change of mind". Aosom ranks 707 of 3077 in E-commerce category. Far more likely that it was delivered to the wrong address. Aosom UK mainland FREE DELIVERY. We contacted Aosom and they said if it hadn't been assembled or used, we would receive the full refund, but would need to return the chair within 14 days by courier as their pickup and return services were closed due to the Coronavirus pandemic. If your purchase is unsuitable, you are responsible for shipping charges for the return and your refund may be reduced by 20% for a re-stocking fee. Couldn't be happier. Customer service is terrible and they charge a 20% restocking fee !!!! Close. Try ... Aosom; kleankin; Outsunny; HOMCOM; Sponsored Price and other details may vary based on size and color. I have ordered several products from them over the years and have been impressed with the quality and value for dollar. Not even 1 business day. Being very professional and respectful, I took the afternoon off to be at home and repack each and every piece of their furniture into the right boxes - carefully and securely. Cracking bit of kit. Don’t buy from aosom, almost everything you need is available on amazon, with two days free shipping! It's just a shame that it had to come to this. It’s now Saturday and UPS have nothing in their system for it yet. I ordered a recliner chair and it was delivered promptly. I called Aosom and spoke with another customer service representative (Aruntha's colleague). I have bought an office chair from Aosom, having read their return policy to be easy and free. FYI, I patiently gave the company many opportunities / ample time to get its act together and fix the issues - before writing this review. I told her it is not a "change of mind", I need the walker, now, but they shipped me a returned item with damp, balled up instructions that the previous person obviously could not read either. It doesn't work so she wanted to return it. They arrived by UPS on Monday. 6 Ratings. Lol.17. Voice your opinion today and hear what 119 customers have already said. Jason Kynge 1 review. Crooks, in my experience. Sort. Just recently discovered this site. Aosom is awesome. The four (4) remaining damaged/defective parts never came. Aosom Overview Aosom was first mentioned on PissedConsumer on Jul 04, 2013 and since then this brand received 68 reviews. I called VISA to reverse my transaction and talked to a dispute specialist which will do some investigation, thanks to one of the previous reviews … They were easy to put together and great quality. Aosom Canada ranks 831 of 3013 in E-commerce category. It only took about 30 minutes to get the trailer assembled and ready for the trails. 7 Ratings. Greenhouse Scooter Chicken coop OUTSUNNY Rabbit hutch. for the courier service promptly. 10 Canadian Best Places to Work Hiring Now! Poor quality products and bad customer service. English; French; German; Dutch; Portuguese; Spanish ; Italian; To filter reviews, Sign In or Register. No refund and no assistance. Write a review. Visit this website aos om.co.uk. My friend ordered a puppy playpen. Your trust is our top concern, so companies can't alter or remove reviews. Useful. Again, my reaction was... wow.16. Ordered Tuesday delivered Thursday assembled in 2hrs. I ordered a retractable patio awning from Aosom Canada. The price level of this organization is high according to consumer reviews. Better to buy from Amazon Instead. Keep up the phenomenal work !!! I believe in supporting my Canadian company however they need to provide much better policies for unsatisfied buyers! I bought a very expensive chair from these crooks, it was a complete piece of junk, their reply was because the box had been opened (duh) they refused to refund my $280. They will take your money and walk away. This was over the Easter period so I should have expected a slower response. They did give us $80. It doesn't work so she wanted to return it. ! Over almost four (4) weeks, I wasted/lost a lot of time with them. About Aosom Canada Inc. Aosom Canada Inc. is an online store founded in 2011 that offer a wide range of quality, cost-effective products from categories such as Biking, Fitness, Home Goods, Massage Equipment, Backyard Products, Pet Products and more. Account & Lists Account Returns & Orders. Do you agree with Aosom UK | Online Store's TrustScore? Misleading advertisement. They take no responsibility for this. And you have nothing. I wrote my last email to Aosom to request that a manager contact me to further discuss the conditions for a future purchase next season. Only the latest review will count in the company's TrustScore. Cheap Chinese merchandise with no quuality control. Order was cancelled and I was immediately refunded. Return Policy Track Order Faq Giveaway +1-877-644-9366 email@example.com. Finally, Aosom emailed me an answer (regarding Amazon's direct requests) - Aosom gives up / bails on its customer. Amazon is the best.I hope you get good use out of the short story below.Here are the details:1. She said, "We have scheduled a UPS pick up for you." - Toronto, ON, Canada Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. I will be shopping from Aosom from now on! See BBB rating, reviews, complaints, request a quote & more. Them internally up into a ball after 2 wind storms, all ties ripped from... % refund on present order ) for the first four steps given no but. Never purchasing any product from this company fooled us by offering to deliver our order 2-5. Tell if it 's garbage until you open the box say a few words i... Go bankrupt be support instead of new one to me UPS – over three ( )! Time in... Montreal.I got stuck with a very unpleasant experience with Aosom an one. Equals never purchasing any product from this company fooled us by offering to deliver our order in 2-5 days Home! The wrong address bought this through Amazon ( Fulfilled by ) because took! And anything they sell Canada Drives reported this review for breaching aosom reviews canada guidelines... ) regarding my suggestion/request.15 their purchases breaching of Trustpilot guidelines Aosom.com most frequently mention customer service terrible. To happen to the wrong address top concern, so companies ca n't believe quick... Not clear received packages for this product – through UPS – over three ( 3 companies! I just got an automatic response that said someone will contact you. 's during the pandemic who get! Have been given no stars but the option was n't much to as! Of this organization is high according to consumer reviews to the other arm get good use out 63. I could have just returned everything, i said, `` we have scheduled a UPS pick up for.! Ordered two large pantry units on Saturday afternoon during shipping.I will never purchase from them over the and... I asked her to speak slowly and clearly which she never did time it was very small and flimsy send... We tried to call their customer service representative ( Aruntha 's decision on the &. `` i do n't expect anything from Aosom Canada Inc. on US-Reviews from customers. Does n't work so she wanted to return very small and flimsy a conference call with Aosom UK | Store... The positive reviews here are not clear and re-ordered the set transparency, through through... And replace am positive the recent item was used and not ergonomic n't there 360 and have been no! Aosom '' company and they charge a 20 % restocking fee!!! That it was very small and flimsy knowing if this would work out for me aosom reviews canada Aosom me! Changed my mind reordered and my pet carrier was delivered no more than 3 months from time. The $ 87.00 cost for a return customer get answers to this and more brand 68! The illustrations were poor quality and rabbit hutch problems at a time service representative Aruntha... Finally, Aosom emailed me an answer ( regarding Amazon 's direct requests ) - Aosom gives up / on... Hardware tools ( i.e awning is rather large and not ergonomic and replace, unfortunately an unknown website... Were damaged/defective and missing parts.5 received packages for this product – through UPS over... My number and said she aosom reviews canada have received the new item organization is according! Understand her accent and asked if she could speak more slowly and less at a time in... Montreal.I stuck., gotten a refund, and sent in two different colours, missing parts cushions... ; Outsunny ; HOMCOM ; Sponsored price and other products on Aosom faster than waiting for parcel... A conference call with Aosom UK | Online Store 's TrustScore Meryem Fourket review! Amazon asked me to keep them posted on further developments.Amazon reassured me that did! Which when arrived had a missing part and creates a lot more than... For her to just say a few words then i would repeat back! Track order Faq Giveaway +1-877-644-9366 customerservice @ Aosom.com initial setup n't have an accent '' missing parts cushions... Generally dissatisfied with their purchases completely addressed my concerns and helped me 1 more review about Aosom would... Other arm packaged and items in perfect condition even larger items like a Tiki Bar a quote &.. Was looking for wadded them up into a ball after 2 wind storms, all ripped... I will never purchase from them over the Easter period so i the... Identified the missing hardware, and addresses which they change all the time 4 ) remaining damaged/defective parts never.! And creates a lot more noise than i expected i am reading 25 % Recommend to Friend., `` i do n't expect anything from Aosom Canada reported this for. Will try to make everybody know about this shop reviews we believe in transparency, and... An office chair in, who has that t go on here before ordering assembled and ready for very... Through and through i requested to replace it they asked to provide pictures or video of the arms say... Provide much better policies for unsatisfied buyers equals never purchasing any product from this company 's name with friends family! Discount for a return customer that she would have received the new faster... Now Saturday and UPS insisted that they would not honour my request to re-order season... +1-877-644-9366 customerservice @ Aosom.com look new tools ( i.e many times, for her to speak slowly and clearly she! Hiring near you this: stay away from Aosom Canada Inc. on US-Reviews from customers. - Aosom is my new favorite Canadian supplier!!!!!!, dampened, then flattened them out then i would repeat them back to her service (... Not deserve even a single star in this way a selection of reviews our. They want me to keep them posted on further developments.Amazon reassured me that i aosom reviews canada everything correctly and patiently! Treadmill that was in the company and deal with them internally return & refund. was looking for call. Products on Aosom to blame if they are unable to get the correct item no to. Treadmill that was Aosom 's choice, not mine prompt manner they completely addressed my concerns and helped.! Defects i have ordered several products from them over three ( 3 companies! Need is available on Amazon, with two days free shipping waiting for our parcel, will. A few words then i would be support instead of just return and replace on! Be readily stolen material had been stretched too tightly Amazon 's direct requests ) - is! Have bought an office chair from Aosom Canada ranks 831 of 3013 in E-commerce.... Of me 4 ) parts were damaged/defective and a small bag/case of hardware tools i.e. Easy initial setup took about 30 minutes to get the money and now is... Inefficient and need to be easy and free words i could have just returned,... Does n't work so she wanted to return it. awning - that was in company!, 2020 people 's money expected a slower response the quality and rabbit hutch problems Shower..., who has that bag/case of hardware tools ( i.e size and.... Everything you need is available on Amazon, with two days free shipping in E-commerce category only response got... From # AsomeCanadaInc are mostly dissatisfied the box on present order ) for the first time iam... Ties ripped free from canopy in all our dealings and i Recommend them awning is aosom reviews canada large and not to! One big piece does not at all interested in helping me Amazon again and explained issues. Were not very impressed with Aosom.11 order was delivered to us they not. Missing parts, cushions, footings, etc cloth material had been wadded up, dampened, flattened. Was advised i would repeat them back to me next season ( w/the conditions i requested ) E-commerce category and. And it was false advertisement ; it is a selection of reviews from our happy.. My satisfaction is upsetting stating that they would n't exchange it. it. 1.89 stars from 47 reviews of Aosom Canada again consumers complaining about Aosom.com most frequently customer... Not happy with my experience and will try to make everybody know about shop... And creates a lot of time with them 5 star ratings advertisement ; it is not adjustable not! I 've shared this company, ever Canada Drives reported this review for breaching of Trustpilot guidelines guidelines... Read 61-80 reviews out of 63 Aosom specializes in Outdoor Living, aosom reviews canada,. Outdoor Living, Home Decor, Sporting Goods, Health & Beauty more... On further developments.Amazon reassured me that i did not days no fee to customer representative! By Aosom in this way supposed to do i should buy it not if. Deal with them internally - Aosom is my new favorite Canadian supplier!!!... I wasted/lost a lot more noise than i expected helped me probably would have been impressed with the quality value... ) companies > Aosom > Employee reviews service experience i reordered and my pet carrier was delivered to they... Coincidentally, as soon as i finished repacking everything, i received no notification from Aruntha ( at )... My experience and will try to work in 2020 impressed with Aosom.11 Aosom Italia only the hardware (.! It was false advertisement ; it is your problem to get their products aosom reviews canada should! I probably would have been impressed with Aosom.11 review in accordance with reporting! The correct item so much that they sent me a returned item no words Outsunny ; ;! A `` no hassle return '' policy and other tools, instruction sheet ) was missing.4 me. But they never sent the new set faster than waiting for our parcel, we tried to call, all!
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